We are in “E-commerce Industry "mainly working with clients worldwide but predominately in the USA/UK
Must have knowledge about eBay/Amazon/Dropshipping/Customer service.
Its an office based Job and office is located in DHA Phase 2 Islamabad. Candidate living within close proximity will be favored.
We're looking for someone open-minded willing to learn, and a proactive person who with our guidelines, can work independently, finding the best way to “get the job done”.a learning process that will help you groom your skills in the E-commerce industry. The person must be an enthusiastic, energetic self-starter with proven problem-solving and support skills to deliver exact and prompt resolutions.
As a customer service representative, your main responsibility is to provide excellent customer support to customers of a company. Your job description may include the following duties:
Responding to customer inquiries: You will be responsible for responding to customer inquiries via email, phone, or chat. This includes answering questions about products or services, helping customers with technical issues, and resolving complaints.
Proficient in English (Speaking & Writing)
Managing customer accounts: You may be responsible for managing customer accounts, such as updating customer information, processing orders, and managing returns.
Resolving complaints: You will need to be able to resolve customer complaints in a timely and professional manner. This may involve working with other departments within the company to find a solution.
Providing product or service information: You may need to provide customers with information about products or services, including features, benefits, and pricing.
Upselling and cross-selling: In some cases, you may be responsible for upselling and cross-selling products or services to customers.
Maintaining records: You will need to maintain accurate records of customer interactions, including inquiries, complaints, and resolutions.
Staying up-to-date: You will need to stay up-to-date with company policies and procedures, as well as product or service updates. This may involve attending training sessions and reviewing policy updates.
Overall, your job as a customer service representative is to provide excellent customer support and ensure that customers have a positive experience with the company. You will need to be patient, friendly, and have excellent communication skills to succeed in this role.
If you have crazy salary expectations
If you don’t want to work in the eCommerce industry
If you can’t work during the night shift or from the office whenever required
If you are looking for a time pass, part-time or short-term gig
If you can’t work around technical issues in operating a PC or Laptop (windows, software, basic data entry, record keeping, internet usage, etc)
If you can’t communicate clearly in written English. And if you don't have a personal Laptop.
If you are always having issues or things that hinder your ability to work under pressure and deliver on deadlines.
Job Types: Full-time, Fresher
Job Type: Full-time
Salary: Rs40.00 - Rs60.00 per month
Ability to commute/relocate:
- Islamabad: Reliably commute or planning to relocate before starting work (Required)
Job Type: Full-time
Salary: Rs40,000.00 - Rs60,000.00 per month
Ability to commute/relocate:
- Islamabad: Reliably commute or planning to relocate before starting work (Required)
Application Deadline: 01/06/2023
