At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Boeing Jeppesen is seeking a Support Specialist, reporting to the IT Manager, working out of the Gothenburg, Sweden office.
At Jeppesen we work with breakthrough technology, exciting customers and fantastic colleagues from around the world. Our culture is characterized by creativity, professionalism and hard work within an open and flexible work environment. We believe that our employees must be allowed to think big and have fun for us to remain one of the top companies in the industry. To get the best out of each talent, we encourage and enable our employees to continuously develop and explore.
Service Specialist with strong customer relations capabilities combined with the ability and desire to learn about and work with complex products will join an international environment with a team of like-minded roles in a leading-edge expanding Software Company. Our Service Specialist work within the global IT Service Management team which consists of service managers, system experts and service account managers, operating from multiple locations including Gothenburg, Montreal and Singapore.
Position Responsibilities:
- Understanding of System Installation.
- Understanding of Customers Business Process.
- Support and participate with investigating production issues in accordance with service level agreement (systems and application).
- Ensure production issues are documented completely and accurately in Jira.
- Guiding Customer and maintaining process with Customer for issue replication, including maintaining connectivity and access.
- Assist with release planning for software with Customer.
- Evaluate business requirements (Handover) documentation for completeness and accuracy such that it serves as useful, reliable support documentation.
- Assist with Adoption Plan creation and execution.
- Assist as needed with Customer Health Checks, Service Reviews.
- Provide feedback and voice of the customer to internal stakeholders and contribute to technical decisions and product roadmap.
- Interact with many parts of the organization to understand complex situations and provide answers to the customers.
Employer will sponsor applicants for employment visa status.
Basic Qualifications (Required Skills/Experience):
- Relevant work experience in roles interfacing customers in a technical environment
- Experience in leading tasks
- Bachelor’s degree or higher
- Excellent verbal and written communications skills in English
Preferred Qualifications (Education/Experience):
- Experience working with technical teams
- Experience within airline operations
- Experience working with cross functional teams in global organization(s)
- Familiar with the Crew & Ops portfolio and products
- Abilities to communicate effectively with internal and external stakeholders and establish good customer relations
Relocation:
This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense.
Equal Opportunity Employer:
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
Export Control Requirements: Not an export control position
Equal Opportunity Employer:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.
We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process.
