Our Exciting Opportunity!
This Job Role is responsible for the coordination, management, and execution of proactive and reactive maintenance activities that require a Second Level Operations support in the Technical Authority departament. This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
You will:
Ensure Technical Authority Support Activities, Incident Management, preventive maintenance and performance management- Assist with Problem Management and support in project activities
- On regular rotation base covering the 7x24 Call-out responsibility
- Handles from reception until closure of the Trouble Tickets and Service Requests from customer and assure the time restoration within SLA.
- Participate in the creation / updating of the procedures and the Technical Instructions in order to be in line with the technical standards in force. Provide support in improving technical procedures.
- New equipments Handover process involvement
- New solutions technical impact analysis involvement
- Coordination and training of new team members if nominated to perform this activity by the direct manager.
- Experiences and continuous self-improvement in Telecomunication and related activities within the project.
- Generate scripts or any other program required in daily activities.
To be successful in the role you must have:
- Degree in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent
- Have a proven track record in the Operations and Maintenance of telecom networks
- Good level of English, other languages are a plus
- Good understanding of 4G networks
- Linux operating system commands
- Cloud infrastructure OpenStack
- 5G Telco Cloud Infrastructure (NFVI, Edge)
- SS7 & SIGTRAN protocol stack and troubleshooting
- Knowledge of servers HW/SW and their characteristics in Service networks area (e.g., SMSC, Voice Mail, Enriched Messaging etc)
- Basic experience with Databases: Oracle, LDAP
- Good understanding of Machine Learning, Artificial Intelligence & Cloud technologies
- Understanding of IP routing protocols and MPLS will be a plus
- Automation experience through scripting knowledge will be a plus (bash, perl)
- Core network performance/configuration parameters and their interpretation and usage
General Competence:
- Be able to work independently and proactively
- On-call 24x7 availability in a team rotation system
- Flexible and responsive
- Open approach to solving problems
- Methodical approach to work
Benefits:
Contract type: full time;- 25 vacation days/year;
- Medical & life insurance;
- Career plan mentoring;
- Referral bonuses for recommending your friends to work at Ericsson;
- Flexible benefits from your favorite brands available on flexible benefits portal;
- Gym subscription (available in flex benefits together with a series of other options);
- Internal learning platform to develop your knowledge, skills, and proficiencies & curated external content - articles, videos, courses, podcasts, and books from external libraries such as Skillsoft, Pluralsight, Big Think, EdX, TED Talks, Khan Academy, YouTube, and the open web itself (learning platform mobile-enabled);
- In case of travel, daily allowance, transport, and accommodation will be paid by the company.
- Part of an active community via Brand Ambassadors, CSR Activities, Sports Teams.
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
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What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.
Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.
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