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Apex Tool Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.
Customer Specialist, Auto - Shanghai
主要职责：
1. 处理分销商、直供商的产品需求咨询，执行订单确认；
2. 跟踪客户对订单的确认并督促客户付款以协助销售；
3. 处理样品订单，礼品（AMP、SCP）订单以及集团内部的需求订单；
4. 整理系统内的订单，保持订单数据的有效性；
5. 与其他协作部门保持高度沟通，以支持项目，缺货产品等的订单确认及后续；
6. 正确处理分销商、直供商的报怨和投诉，耐心及时解答问题；
7. 按主管要求完成其他工作任务。
经验及背景：
1. 大专及以上学历；
2. 二年以上的客服订单工作经验；
3. 掌握订单操作的基本流程和知识，有 SAP、ERP 系统操作经验者优先；
岗位专业技能要求：
1. 良好的沟通，协调和学习能力；
2. 熟练的办公软件应用能力。
At Apex Tool Group (www.apextoolgroup.com), we’re passionate about innovation. Whether that be products, processes or operations, our associates strive to find new ways each day to help our end-users solve their most complex challenges. By harnessing our global resources, unprecedented insights and spirit for service, we build more than just tools for the job site – we help build the future.
ATG is a global manufacturer of hand and power tools, tool storage and accessories, chain, and electronic soldering solutions with more than $1.4 billion in annual revenues. Our 6,900 global associates have built powerhouse brands like GEARWRENCH®, SATA®, Crescent®, Cleco®, Weller® and APEX® that professional trades and DIY enthusiasts alike can trust to get the job done. With our roots dating back to the 1800s, our tools have driven technological advancements that drive efficiency, speed and end-user safety in a broad range of commercial and consumer markets.
As part of the ATG team, you will move fast, think globally, learn from your colleagues and grow your career. You’ll enjoy competitive benefits, a healthy work/life balance and have opportunities to give back to the communities we serve.
Our six core values – Customers come first, Integrity in all we do, Continuous improvement, Innovation for growth, Passion to succeed and Best talent, one team - drive our daily decisions. Connect with us on social media to learn more – LinkedIn, Instagram, Facebook and Twitter.
If your goal is to work where finding a better way never ends and your ideas become a reality, join us! #WeBuildATG
