Role purpose:
The role is responsible for operating and supporting Siebel CRM, focusing on services availability and providing great customer experience to internal and external customers.
Key accountabilities and decision ownership:
- Operations and maintenance of Siebel CRM
- Incident, problem management and analysis (Level 2)
- Coordinate with remote teams and vendors for Incident/Problem resolution
- Review deliverables from Vendors and IT Delivery Engineers
- Execute deployments of projects or hotfixes in production
- Monitor day to day activities and report performance KPIs to stakeholders
- Participate in operations automation initiatives (CI/CD, DevOps, monitoring tools)
- Fine-tuning of Siebel components to improve performance and stability
- Lead the activities of a team of offshore support engineers
- Being “on-call” is not necessary
Core competencies, knowledge and experience:
- Demonstrate ability to:
o Understand Problems and be able to identify the root cause and suggest optimal solutions
o Collaborate with business and IT partners (on-shore and off-shore)
o Collaborate with peers in conducting code reviews, peer consultations, and providing technical feedback within the team
- Excellent analytical and troubleshooting skills.
- Excellent written and oral communication in English.
Must have technical and professional qualifications:
- Bachelor’s Degree in Computer Science or Engineering or previous demonstrated work experience.
- 5+ years application development or operations in a corporate environment using Oracle Siebel.
- Good knowledge of Siebel Administration
- Experience on using some of the below technologies:
o Web Services (SOAP/REST) and integration with middleware systems (Oracle OSM, Fusion Middleware)
o Unix scripting
o SPLUNK dashboards
- Preferred experience on Telco industry
What's in it for you:
- Competitive pay, bonus & remuneration package
- Private Health & Medical Insurance
- Hybrid way of working: a blend of remote and office-based working, including the option to work up to 20 days from abroad
- Remote work equipment to help you create a comfortable, ergonomic workspace at home
- Unlimited access to learning resources and trainings
- Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
- Spirit of Vodafone Day: one day each quarter dedicated to your personal development
- Extra days off: Vodafone Day, Family Day, Volunteering Day
- Needless to say, we cater for your communication wherever you are
- Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking
- Special employee offers and discounts
#LI-Hybrid #Vodafonespirit #Togetherwecan
